Frequently Asked
Questions
Find answers to common questions about SocialWings services, delivery, billing, and account safety. If your question is not listed here, contact our 24/7 support team.
Contact SocialWings support immediately through the live chat or email. Include your order confirmation number and the email address used during checkout. Our team responds within minutes and will investigate the delivery status. If the order was not fulfilled, we issue a full replacement or refund.
Small drops of 1-5% are normal across all social media platforms. Platforms routinely remove inactive or duplicate accounts during periodic cleanups. SocialWings includes a 30-day refill guarantee on all orders. If your count drops within 30 days of purchase, contact support and we replace the lost followers at no extra cost.
No, purchased followers cannot be selectively removed by SocialWings after delivery. Once followers are delivered to your account, they behave like any other follower. You can remove individual followers manually through your platform's settings if needed.
Contact SocialWings support to opt out of automatic refills. By default, the 30-day refill guarantee automatically replaces any dropped followers. If you prefer to stop the refill process, our team can disable it for your specific order.
Replenishment occurs automatically when a drop is detected during the 30-day guarantee period. Our system monitors your order daily. If the delivered count drops below the purchased amount, replacement followers are sent within 24 to 48 hours without any action needed from you.
SocialWings offers follower packages ranging from 100 to 20,000 depending on the platform. Instagram followers range from 100 to 20,000. TikTok followers range from 100 to 10,000. Facebook followers range from 100 to 5,000. YouTube subscribers range from 100 to 5,000. Custom orders for larger quantities are available through support.
Like packages vary by platform. Instagram likes range from 100 to 10,000 per post. TikTok likes range from 100 to 10,000. YouTube likes range from 100 to 5,000. Facebook page likes range from 100 to 25,000. Each order applies to a single post or video URL.
Most orders begin delivering within 1 to 2 hours of purchase. Smaller packages (100-500) complete within a few hours. Larger packages (5,000+) use gradual delivery over 24 to 72 hours to maintain natural growth patterns. Delivery speed varies by platform and service type.
No, SocialWings never asks for your password, login credentials, or admin access. The only information we need is your public profile URL, page link, or video URL depending on the service. If any provider asks for your password, that is a red flag.
Yes, buying followers and engagement is safe when the service delivers real accounts. SocialWings uses genuine, active accounts for all deliveries. Our gradual delivery methods mimic organic growth patterns. No SocialWings customer has received a platform penalty or account suspension from purchased services.
SocialWings currently supports 4 platforms: Instagram, TikTok, YouTube, and Facebook. Each platform offers multiple services including followers/subscribers, likes, views, comments, shares, and saves. Visit the specific platform page for full service details and pricing.
Yes, you receive an order confirmation email immediately after purchase. The email includes your order number and estimated delivery time. For real-time updates, contact our 24/7 support team with your order number.
SocialWings offers a full refund if your order is not delivered within the stated timeframe. If delivery begins but falls short of the purchased quantity, we complete the order or issue a partial refund for the undelivered portion. Refund requests must be submitted within 30 days of purchase. Visit our refund policy page for complete details.
SocialWings accepts all major credit cards and debit cards through Stripe. Accepted cards include Visa, Mastercard, and American Express. All payments are processed in Canadian dollars (CAD) with 256-bit SSL encryption. No currency conversion fees for Canadian customers.
Stripe supports debit cards from all major Canadian banks. If you have a Visa Debit or Mastercard Debit card, it works through our checkout. Prepaid Visa and Mastercard gift cards are also accepted. Contact support if you need alternative payment arrangements.
SocialWings does not currently accept PayPal. All payments process through Stripe, which supports Visa, Mastercard, American Express, and debit cards. Stripe provides the same level of buyer protection and security as PayPal.
Check these 3 common causes: (1) Verify your card has sufficient funds. (2) Confirm your billing address matches the address on file with your bank. (3) Check if your bank blocks online international transactions. If the issue continues, try a different card or contact your bank to authorize the transaction. SocialWings support can also assist.
Yes, the charge appears as 'SocialWings' or 'SOCIALWINGS.CA' on your bank or credit card statement. The charge amount matches the package price shown at checkout. No hidden fees or additional charges.
Yes, an invoice is included in your order confirmation email. The invoice contains your order number, service purchased, amount paid, and date. For additional billing documentation, contact support with your order number.
No, SocialWings never stores your credit card number or payment details. All payment processing is handled by Stripe, a PCI-compliant payment processor used by Amazon, Shopify, and Google. Your card information goes directly to Stripe and is never accessible to SocialWings.
Still Have Questions?
Our support team is available 24/7 to help with any questions about our services, delivery, or billing.
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